Trading Terms

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery schedule:

We process all orders, within 24 hours. Items will normally be dispatched within one working day, please allow 3-5 working days for delivery (small items such as connectors), larger items (sent by courier) will be 3-6 working days within the UK. 5-9 days for Europe(£3.50 P&P connectors only) and 7-14 days Rest of World delivery charge is £4.50 and only applies to connectors. Please note we do not post large/bulky/heavy items outside the UK.  

Payment:

We accept payment by all leading debit and credit cards via PayPal, that ensures safe online payments. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Returns

In the unlikely event that an item (delivered by courier) should arrive damaged or faulty, please notify us ASAP  using the contact page. We will arrange collection and replacement. For smaller items we will send a replacement with a SAE packing sack to return the item. You have 14 days in which to change your mind over a purchase again please use the contact page to inform us. Customers are expected to pay the cost of returning unwanted goods but all other costs will be refunded. Goods must be returned in 'as new' condition. 

Please note bespoke leads are not covered under the distance selling regulations as they are made to your specifications. 

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be FREE. Special Delivery or an expedited service please email the above for a quote BEFORE placing your order.


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